Service Manager

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

  Summary statement Plans, implements and manages solution provision.   Mission Manages the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs). Provides people management of staff monitoring, reporting and fulfilling service activities. Takes mitigation … Lees verder