Quality Assurance Manager

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

Summary statement

Ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).

 

Mission

Establishes and operates an ICT quality approach compliant with the organization’s culture.

Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations.

Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.

 

Delivrables

Accountable 

Audit report

Responsible

Quality performance indicators

Contributor

Quality assurance
ICT quality policy
Risk management policy
Information security policy

 

Main task/s

  • Establish and deploy the ICT quality policy
  • Organize and provide quality training
  • Provide ICT managers with quality performance indicators
  • Perform quality audits
  • Organize customer satisfaction surveys
  • Assist project team members to build and perform project quality plans

 

KPI area

Achievement of company quality goals.

 

IT competencies

D.2. ICT Quality Strategy Development Level 4 and Level 5

E.3. Risk Management Level 3

E.5. Process Improvement Level 3

E.6. ICT Quality Management Level 4