Quality Assurance Manager

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

Summary statement

Ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).



Establishes and operates an ICT quality approach compliant with the organization’s culture.

Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations.

Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.




Audit report


Quality performance indicators


Quality assurance
ICT quality policy
Risk management policy
Information security policy


Main task/s

  • Establish and deploy the ICT quality policy
  • Organize and provide quality training
  • Provide ICT managers with quality performance indicators
  • Perform quality audits
  • Organize customer satisfaction surveys
  • Assist project team members to build and perform project quality plans


KPI area

Achievement of company quality goals.


IT competencies

D.2. ICT Quality Strategy Development Level 4 and Level 5

E.3. Risk Management Level 3

E.5. Process Improvement Level 3

E.6. ICT Quality Management Level 4