D.11 competentie

D.11 Needs Identification

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

Description

Actively listens to internal/ external customers, articulates and clarifies their needs.

Manages the relationship with all stakeholders to ensure that the solution is in line with business requirements.

Proposes different solutions (e.g. make-or-buy), by performing contextual analysis in support of user centered system design.

Advises the customer on appropriate solution choices.

Acts as an advocate engaging in the implementation or configuration process of the chosen solution.

 

Levels

Level 3

Establishes reliable relationships with customers and helps them clarify their needs.

 

Level 4

Exploits wide ranging specialist knowledge of the customers business to offer possible solutions to business needs.

Provides expert guidance to the customer by proposing solutions and supplier.

 

Level 5

Provides leadership in support of the customer’s strategic decisions.

Helps customer to envisage new ICT solutions, fosters partnerships and creates value propositions.

 

Knowledge

Emerging technologies and the relevant market applications

Business needs

Organisation processes and structures

Customer need analysis techniques

Communication techniques

‘Story telling’ techniques

 

Skills

Analyse and formalise business processes

Analyse customer requirements

Present ICT solution cost/benefit

 

Functies met D.11 Needs Identification competentie

Business Analyst