Ontwikkelen IT vakmanschap
Summary statement Senior focal point for client sales and customer satisfaction. Mission Builds business relationships with clients to facilitate the sale of hardware, software, telecommunications or ICT services. Identifies opportunities and manages sourcing and delivery of products to … Vervolgd
Summary statement Analyses Information System for improving business performance. Mission Identifies areas where information system changes are needed to support business plans and monitors the impact in terms of change management. Contributes to the general functional requirements of the … Vervolgd
Summary statement Designs and performs testing plans. Mission Ensures delivered or existing products, applications or services comply with technical and user needs and specifications. For existing systems, applications, innovations and changes; diagnoses failure of products or services to meet specification. … Vervolgd
Summary statement Maintains and repairs hardware, software and service applications. Mission Effectively maintains customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction. Main task/s Identify software and hardware problems … Vervolgd
Summary statement Plans, designs and integrates ICT system components including hardware, software and services. Mission Designs, integrates and implements complex technical ICT solutions ensuring procedures and models for development are current and comply with common standards. Monitors new … Vervolgd
Summary statement Administers ICT System components to meet service requirements. Mission Installs software, configures and upgrades ICT systems. Administers day-to- day operations to satisfy continuity of service, recovery, security and performance needs. Main task/s Investigate, diagnose and … Vervolgd
Summary statement Analyses organisation requirements and specifies software and system requirements for new IT solutions. Mission Ensures the technical design and contributes to the implementation of new and/or enhanced software provision. Provides solutions for the improvement of organisational efficiency and … Vervolgd
Summary statement Plans, implements and manages solution provision. Mission Manages the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs). Provides people management of staff monitoring, reporting and fulfilling service activities. Takes mitigation … Vervolgd
Summary statement Ensures that processes and organisations implementing Information Systems comply to quality policies. Mission Establishes and operates an ICT quality approach aligned with the organisation’s culture. Commits the organisation to the achievement of quality goals and an encourages … Vervolgd
Summary statement Ensures the alignment of the network, including telecommunication and/or computer infrastructure to meet the organisation’s communication needs. Mission Manages and operates a networked information system, solving problems and faults to ensure defined service levels. Monitors and improves network performances … Vervolgd