E.4 competentie

E.4 Relationship Management

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

Description

Establishes and maintains positive business relationships between stakeholders (internal or external) deploying and complying with organisational processes.

Maintains regular communication with customer/ partner/ supplier, and addresses needs through empathy with their environment and managing supply chain communications.

 

Levels

Level 3

Accounts for own and others actions in managing a limited number of stakeholders

 

Level 4

Provides leadership for large or many stakeholder relationships.

Authorises investment in new and existing relationships.

Leads the design of a workable procedure for maintaining positive business relationships.

 

Knowledge

Organisation processes including, decision making, budgets and management structure

Business objectives, own and of other stakeholders

How to measure and apply resources to meet stakeholder requirements

Business challenges and risks

 

Skills

Deploy empathy to customer needs

Identify potential win win opportunities for client and own organisation

Establish realistic expectations to support development of mutual trust

Monitor ongoing commitments to ensure fulfilment

Communicate good and bad news to avoid surprises

 

Functies met E.4 Relationship Management competentie

Account Manager

Chief Information Officer

Project Manager