Establishes and maintains positive business relationships between stakeholders (internal or external) deploying and complying with organisational processes.
Maintains regular communication with customer/ partner/ supplier, and addresses needs through empathy with their environment and managing supply chain communications.
Accounts for own and others actions in managing a limited number of stakeholders
Provides leadership for large or many stakeholder relationships.
Authorises investment in new and existing relationships.
Leads the design of a workable procedure for maintaining positive business relationships.
Organisation processes including, decision making, budgets and management structure
Business objectives, own and of other stakeholders
How to measure and apply resources to meet stakeholder requirements
Business challenges and risks
Deploy empathy to customer needs
Identify potential win win opportunities for client and own organisation
Establish realistic expectations to support development of mutual trust
Monitor ongoing commitments to ensure fulfilment
Communicate good and bad news to avoid surprises
Functies met E.4 Relationship Management competentie