C.2 competentie

C.2. Change Support

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

Description

Implements and guides the evolution of an ICT solution.

Ensures efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes.

Minimises service disruption as a consequence of changes and adheres to defined service level agreement (SLA).

Ensures consideration and compliance with information security procedures.

 

Levels

Level 2

During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.

 

Level 3

Ensures the integrity of the system by controlling the application of functional updates, software or hardware additions and maintenance activities.

Complies with budget requirements.

 

Knowledge

Functional specifications of the information system

The existing ICT application technical architecture

How business processes are integrated and their dependency upon ICT applications

Change management tools and techniques

The best practices and standards in information security management

 

Skills

Share functional and technical specifications with ICT teams in charge of the maintenance and evolution of ICT solutions

Manage communications with ICT teams in charge of the maintenance and the evolution of information systems solutions

Analyse the impact of functional/technical changes on users

Anticipate all actions required to mitigate the impact of changes (training, documentation, new processes…)

 

Functies met C.2. Change Support competentie

Technical Specialist

ICT Security Specialist