D.2. ICT Quality Strategy Development

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0


Defines, improves and refines a formal strategy to satisfy customer expectations and improve business performance (balance between cost and risks).

Identifies critical processes influencing service delivery and product performance for definition in the ICT quality management system.

Uses defined standards to formulate objectives for service management, product and process quality. Identifies ICT quality management accountability.



Level 4

Exploits wide ranging specialist knowledge to leverage and authorise the application of external standards and best practices.


Level 5

Provides strategic leadership to embed ICT quality (i.e. metrics and continuous improvement) into the culture of the organisation.



The major information technology industry frameworks – COBIT, ITIL, CMMI, ISO – and their implications for corporate ICT governance

The information strategy of the organisation

The different service models (SaaS, PaaS, IaaS) and operational translations (i.e. Cloud Computing)



Define an ICT quality policy to meet the organisation’s standards of performance and customer satisfaction objectives

Identify quality metrics to be used

Apply relevant standards and best practices to maintain information quality


Functies met D.2. ICT Quality Strategy Development competentie

Quality Assurance Manager