D.8. Contract Management

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0


Provides and negotiates contract in accordance with organisational processes.

Ensures that contract and deliverables are provided on time, meet quality standards, and conform to compliance requirements.

Addresses non-compliance, escalates significant issues, drives recovery plans and if necessary amends contracts.

Maintains budget integrity. Assesses and addresses supplier compliance to legal, health and safety and security standards.

Actively pursues regular supplier communication.



Level 2

Acts systematically to monitor contract compliance and promptly escalate defaults.


Level 3

Evaluates contract performance by monitoring performance indicators.

Assures performance of the complete supply chain. Influences the terms of contract renewal.


Level 4

Provides leadership for contract compliance and is the final escalation point for issue resolution.



Applicable SLA

Company policy for contract management

Legal regulations applicable to ICT contracts

Legal issues including IPR

Different service models (SaaS, PaaS, IaaS), service levels and contractual translations (e.g. Cloud Computing)



Foster positive relationships with stakeholders

Negotiate contract terms and conditions

Apply judgement and flexibility in contract negotiations compliant with internal rules and policies


Functies met D.8 Contract Management competentie

Service Manager