Description
Measures effectiveness of existing ICT processes.
Researches and benchmarks ICT process design from a variety of sources.
Follows a systematic methodology to evaluate, design and implement process or technology changes for measurable business benefit.
Assesses potential adverse consequences of process change.
Levels
Level 3
Exploits specialist knowledge to research existing ICT processes and solutions in order to define possible innovations.
Makes recommendations based on reasoned arguments.
Level 4
Provides leadership and authorises implementation of innovations and improvements that will enhance competitiveness or efficiency.
Demonstrates to senior management the business advantage of potential changes.
Knowledge
Research methods, benchmarks and measurements methods
Evaluation, design and implementation methodologies
Existing internal processes
Relevant developments in ICT (e.g. virtualisation, open data, etc.), and the potential impact on processes
Web, cloud and mobile technologies
Resource optimisation and waste reduction
Skills
Compose, document and catalogue essential processes and procedures
Propose process changes to facilitate and rationalise improvements
Implement process changes
Functies met E.5 Process Improvement competentie