Service Manager

geplaatst in: Bedrijven, e-CF competenties, e-CF functies | 0

  Summary statement Plans, implements and manages solution provision.   Mission Manages the definition of Service Level Agreements (SLAs), Operational¬†Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs).¬†Provides people management of staff monitoring, reporting and fulfilling service activities. Takes mitigation … Lees verder